"Drive thru Disasters" by Evelin C

"Hello welcome to Wendy's!"

"That'll be $7.30."

"Thank you have a good day!"

I've been working at Wendy's for about 3 months now and the food service business is full of both disgusting and hilarious scenes.  Throughout the time I've spent working there by far the most interesting things have occurred through the drive thru and now I have a chance to tell you all about them.

Now customers can be very difficult and sometimes you want to curse at them which will guarantee you looking for another job. Some customers have a hard time listening to our suggestions and that ends up bad for only one of us, the worker. It was the weekend and I was on drive thru duty, this man orders a bunch of drinks so I put them all in a four cup carrier which was very heavy may I add. As I prepare to hand the man his drinks, I notice that he only has one hand out and I warn him, "Sir these drinks are very heavy you might want to use both hands." But he assures me he's fine so as I hand him his drink carrier, smash goes all the drinks on the floor. The frustration that I had in the moment was unbelievable, because guess who had to clean up the drinks and make the customer new ones! Me.

Sometimes some of the customers that driven through drive thru make you question how did these customers get there license. Once this women was driving up the window to pay but as she was getting closer I noticed that her car wasn't stopping and every moment her car got closer to the wall, "Ma'am you're going to hit the wa.." and bang the front of her car met with the wall. I couldn't believe how oblivious she was to what had just happened. I stood there dumbfounded and finally spit out the words,"You just ran into the wall!", and she looks at the wall and then looks back and me and with a smile all she said was "Oops", as if that was a regular thing for her just to be hitting walls with her car.  

Now I'm going to be honest and say there are moments when the workers at Wendy's can mess up your orders. But we take full responsibility and always fix our mistakes. But there are also rare occasions when there's nothing we can do to make a customer happy. About a week ago this older man pulls up to our speaker system connected to the ordering menu outside and starts ranting and yelling  at my manager about how his whole order was wrong specifically he said, "I ordered three jumbo jacks, and a couple orders of curly fries!" My manager then realized this man had bought food from Jack in the Box across the street of our facility and had mistaken himself the location. She tried multiple times telling him, "Sir Jack in the Box is across the street", but he just wouldn't listen claiming he was at Jack in the Box. Till finally my manager said "This is Wendy's sir", does he look up and realizes he's at the wrong store.

Working at a fast food place is not always easy work but the moments you have while working can really bring forth joy and great stories to share in the future.